1. Introduction
This Privacy Policy explains how ELLAIA collects, uses and protects your personal information when you visit ellaia.dk or purchase our products.
By using our website, you acknowledge the collection and use of your personal information as described in this Privacy Policy.
2. Company Information
ELLAIA
Sundbygårdsvej 73, 1. tv
2300 Copenhagen S
Denmark
CVR: 46152367
Email: info@ellaia.dk
Website: https://ellaia.dk
3. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Name
- Billing and shipping address
- Email address
- Telephone number
- Order information
- IP address
- Browser and device information
We only collect personal information that is necessary to operate our website, process your order and provide customer support.
4. How We Use Your Information
We use your personal information to:
- Process and deliver your orders;
- Process payments securely;
- Provide customer support;
- Respond to enquiries;
- Process refunds where applicable;
- Comply with legal and accounting obligations;
- Improve our website and customer experience; and
- Protect against fraud and misuse of our services.
5. Payments
Payments are processed securely through trusted payment providers.
ELLAIA does not store your complete payment card information.
6. Shipping
To deliver your order, we share only the information necessary with our shipping partners, including your name, delivery address and, where required, your email address or telephone number.
7. Cookies
Our website uses cookies to:
- Remember your shopping cart;
- Improve website functionality;
- Enhance your browsing experience;
- Analyse website traffic; and
- Maintain website security.
You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.
8. Sharing Your Information
We only share personal information where necessary to operate our business, including with:
- Payment providers;
- Shipping providers;
- Website hosting providers; and
- Service providers supporting the operation of our website.
We never sell your personal information to third parties.
9. Data Retention
We retain personal information only for as long as necessary to:
- Process your orders;
- Provide customer support;
- Meet legal and accounting requirements; and
- Resolve disputes where necessary.
Order information may be retained for the period required under Danish bookkeeping legislation.
10. Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Request access to your personal information;
- Request correction of inaccurate information;
- Request deletion of your personal information where legally permitted;
- Restrict or object to the processing of your personal information;
- Request a copy of your personal information; and
- Withdraw consent where processing is based on your consent.
To exercise any of these rights, please contact us at info@ellaia.dk.